Gallery House Rules

Booking of visit timeslots

• As the health and safety of visitors is our priority, visits to the Singapore City Gallery are currently by appointment only. Visitors can book their visit via this link.
• Before entering The URA Centre, all visitors are to complete SafeEntry check in using the TraceTogether app or token, and have their temperature taken.

Group visits

• Visitors without a host or guide may move about in groups of no more than 8 pax.
• Groups led by a guide/host on a tour of the Gallery are not to exceed 20 pax (excluding guide/host), with the group divided into smaller subgroups of not more than 8 pax each.
• No intermingling between groups and sub-groups is permitted throughout the visit.

Safety measures to note

• Please follow the one-way entry & exit points as directed by our staff and signage.
• Maintain a safe distance of at least 1 metre between groups and subgroups throughout the visit.
• Guides should refrain from giving narration in narrow spaces (examples shown below) where it is hard for visitor groups and subgroups to keep at least 1 metre apart.
 
 
 
• Avoid speaking loudly, especially in spaces with audio presentations (examples shown below) where you may unconsciously do so.
 
 
 

Food & beverages

• Food and drinks are not permitted on the 2^nd and 3^rd levels of the Gallery.

Animals

• No pets are permitted in the Gallery, with the exception of guide dogs.

Miniature models

• Please refrain from touching the models.
• Use of selfie sticks to take close-up pictures of the miniature models is not permitted.

Photography and filming

• Use of tripods is not permitted in the Gallery.
• Still photography (without flash) for non-commercial use is permitted.
• Photography and filming for commercial use is chargeable, and only allowed with the authorisation from the Gallery management. For commercial or press photography and videography in the Gallery, contact us to request for permission.

Strollers and bulky items

• Strollers and luggage may be brought into the Gallery. However, do be considerate of other visitors when doing so.

Accessibility

• Visitors should access all three levels of the Gallery using the glass lifts at the entrance facing Maxwell Food Centre.
• The vehicle drop-off point is the bus bay facing Maxwell Food Centre, along Kadayanallur Street (refer to photo below).
 
• Buses picking up large groups should arrive on time, so as to prevent traffic congestion at the drop-off point.
• Should there be VIP visitors present during your visit, access to some parts of the Gallery may be temporarily restricted. During those times, we seek your kind cooperation with the Gallery staff and security guards on site.

Consideration for others

• Speak in gentle tones. Others are also learning and exploring.
• Children aged 12 and below must be accompanied by an adult at all times.
• No running and playing are permitted within the Gallery premises.
• Please do not obstruct the passage of other visitors.
• The Gallery reserves the right to remove any person acting in an unacceptable manner.

Note to travel guides and agencies

• Walk-ins for big groups (> 10 persons) are not recommended.
• If there are multiple large groups in your booking, please stagger their arrival times to be no less than 15 mins apart, so as to minimise crowding within the Gallery.
• To avoid any delays upon arrival, please ensure that your group members have their TraceTogether app installed and ready to scan the SafeEntry QR code prior to their visit.
• We seek your cooperation to ensure that your respective groups observe and follow the Gallery house rules.