As announced by the Ministry of Finance, URA is making refunds for Goods and Services Tax (GST) paid on processing fees for Development Applications (DAs) and Lodgments made to URA. We have since ceased charging GST on these fees from 14 February 2024.
Applicants1 who:
1Applicant refers to the person submitting the DA or lodgment or on whose behalf a Qualified Person or an Agent submits the DA or lodgment. The Applicant may be the property owner or the tenant (or any other person) authorised by the property owner.
URA is committed to ensuring that the refunds are paid smoothly and correctly to the eligible applicants. To ensure that we process the refunds in a timely manner, we will be conducting the refund exercise in two phases. From 1 March to 30 June 2024, we will be contacting applicants who had paid processing fees for DAs and Lodgments made on or after 1 January 2019 via email to request for information to facilitate the refunds. There is no need for these applicants to contact URA.
From July 2024, eligible applicants who were wrongly charged GST before 1 January 2019 will be invited to step forward and reach out to URA. They can apply to URA for refunds using the FormSG on this webpage.
Eligible applicants are reminded to provide details only using the GST Refund FormSG on this webpage. URA will not request personal information or banking details through phone calls, SMS and social media. Please see table below for more details.
DAs and Lodgments for all property types made on or after 1 January 2019
GST Refund Form A (For individuals who received an email from URA with the Unique ID Number & Project Submission Number) FormSG for individuals FormSG for businesses GST Refund Form B (For all other cases – please note that a longer processing time will be required) FormSG for Individuals FormSG for businesses Authorisation Letter (Template) (.doc, 16KB) (Please submit this letter if the claimant is not the Applicant)
Once the refund is processed, an email with the receipt will be sent to the claimant.
As announced by the Ministry of Finance, we will refund the GST amount paid plus interest.
If you encounter difficulties with the refund process, you can reach out to us at 6307 8980 (from 9am to 6pm on weekdays) or via email at www.ura.gov.sg/contactus.
We kindly seek your patience and understanding as you may experience longer waiting times and delayed response due to the large volume of enquiries. We sincerely apologise for any inconvenience caused and assure you that we will attend to all enquiries as soon as we can.
The information is required for purposes of verification and to ensure payment to the right party. We will only collect the required information using the FormSG on this webpage.
All public agencies, including URA, are subject to strict controls on data security. We have protocols in place on data collection, access, use and storage of personal data. Personal data collected will not be shared with entities which are not Government agencies, except with the financial institutions to which the refunds are credited. To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies. Bank account information that is collected as part of the refund service will be deleted when the necessary audits are completed, in line with URA’s data retention policies.
URA will not request personal information or banking details through phone calls, SMS and social media. Eligible applicants and members of the public are advised to be vigilant against scam attempts.
The email that URA sends to eligible applicants provides details of their application and a link to this page where they can access the GST Refund FormSG which requires Singpass login for submission of required information. URA will not request personal information or banking details through phone calls, SMS, social media and within the content of emails.
In view of the large volume of transactions involved, we encourage you to put in your request for refund through the FormSG link that is available on this webpage. If you encounter difficulties with the refund process, you can reach out to us at 6307 8980 (from 9am to 6pm on weekdays) or via email at www.ura.gov.sg/contactus.
The refund claim is meant for the Applicant who submitted the DA and/or lodgment, or on whose behalf the Qualified Person submits the DA and/or lodgment. The Applicant may be the property owner. If your DA and/or lodgment was made on and after 1 January 2019 onwards, URA will reach out to you and your appointed Qualified Person based on the email address provided at the time of DA and/or lodgment. This will be sent progressively from March 2024. If you are the Applicant indicated in the DA and/or lodgement, please provide the relevant information as stated in the email to submit the claim via FormSG. If your DA and/or lodgment was made before 1 January 2019, you can submit the refund application using the GST Refund FormSG which is available on this webpage.
The refund claim is meant for the Applicant who submitted the DA and/or lodgment, or on whose behalf the Agent (e.g. Qualified Person) submits the DA and/or lodgment. URA will be reaching out to Applicant(s)/Owner(s)/Agent(s) based on the email addresses provided in the application form at the time of DA and/or lodgement. If you are the Agent who submitted the DA and/or lodgment on behalf of the Applicant and the Applicant is not copied in the email, we seek your assistance to forward the email to the Applicant. You can only make the claim on behalf of the Applicant if he/she authorised you to claim the refund. If that is the case, please submit the authorisation letter signed by the Applicant in the claim submission. You can download the authorisation letter from the above table on this webpage.
Please submit only one claim per proposal during the relevant phases indicated in the table above.
We endeavour to complete all refunds within the stipulated time indicated for each phase. In view of the large volume of transactions, the processing time for some cases, such as those which require manual verifications, may take longer. To enable us to process the refunds expediently, we urge affected parties to provide a complete set of required information to URA within the stated timeframes.
We have stopped charging GST on processing fees for DAs and Lodgments since 14 February 2024. If you have paid for GST on 13 February 2024, we will effect the refund.
All requests for refunds should be made by 31 December 2024. If you faced issues in making the request for refund, you can reach out to us at 6307 8980 (from 9am to 6pm on weekdays) or via email at www.ura.gov.sg/contactus.