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Urban Redevelopment Authority (URA)

Terms and Conditions for Enquiry on Approved Use of Premises

View the terms and conditions for the Enquiry on Approved Use of Premises e-service.

Last updated 15 June 2026

Before you proceed with the e-Service, please read the following terms and conditions carefully. By using the e-Service, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, do not proceed with the use of the e-Service.

Operation Manual

You are required to comply fully with the provisions of the EDA Operation Manual [PDF, 1.4 MB] in using the e-Services. Please note that the provisions of the EDA Operation Manual may be amended from time to time and all users shall comply with the provisions of the prevailing EDA Operation Manual at the time of use of the e-Services.

Payment

You can pay by either eNETS or Credit Card

Rollback For Failed Transactions

If you encounter any technical problem in the course of the transaction, please contact URA at Tel: 63293237 to check the status of your transaction. Please provide the following details:

  • Transaction identification number (if any)

  • Point at which error occurred

  • Time of transaction,

  • Error message (if any),

  • Payment mode selected and

  • Transaction amount.

Refund Policy

Any request for cancellation must be submitted within 10 days from the date of the registration to URA by e-mail to ura_daes_registry@ura.gov.sg or by post to 45 Maxwell Road, The URA Centre, Singapore 069118. Please provide the following details together with your request:

  • Transaction identification number

  • Reasons for cancellation

All requests submitted are subject to approval on a case to case basis. No refund will be allowed if information to be supplied under or pursuant to the use of the e-Service has been supplied.

Modification of Terms & Conditions

URA may, without giving prior notice, modify these terms and conditions from time to time. You shall be deemed to have accepted and agreed to the terms and conditions as modified upon your use of the e-Service after the modifications have been made.

URA General Terms & Conditions and Conditions Of Access

In addition to these terms and conditions, the use of the e-Service shall be subject to and governed by the URA General Terms & Conditions and the Terms of Use unless the provisions of the URA General Terms & Conditions and Terms of Use are contrary to and inconsistent with these terms and conditions.