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Urban Redevelopment Authority (URA)

Better and More Efficient Delivery

Behind every delivery is a complex urban logistics system working to move large volumes of goods around our city every day.

Last updated 25 May 2026

As more of us shop online and expect timely deliveries, our towns must be designed to better support the increasing volume.

Delivering more with less

Improved logistics operations can enable more deliveries to be fulfilled with less resources.

Government agencies and companies are working together to adapt to new trends and optimise deliveries. Through collaboration and use of technology, companies can reap economies of scale on their logistics operations and reduce the number of delivery vehicles on our streets. 

Isometric illustration showing the operation of trucks with dock scheduling, going underground, and resource sharing.

Resource sharing

Companies can share resources such as vehicles and manpower to reduce the number of delivery trips, as well as travel and waiting time.

Consolidating deliveries

Three retail logistics companies – DAP Asia Pacific, Sim Solutions and HUB Distributors – combined deliveries of goods and achieved distance and time savings of approximately 3,700 km and 120 hours over six months. It freed up drivers to be redeployed for other routes too.

Dock scheduling

A booking system and real-time information on the status of loading bays will help reduce congestion at receiving nodes.

Going underground

Logistics networks can be pushed below ground to reduce deliveries on roads. Automatic guided vehicles could be used in these underground logistic networks to reap manpower savings.

Supporting e-commerce

The proportion of online sales in retail has more than doubled since December 2018 to 14.3% in December 2021, according to the Singapore Department of Statistics. We are supporting the corresponding growth in e-commerce by improving last mile delivery, such as planning infrastructure as well as adopting new business models and technologies.

Repurpose spaces

Existing spaces and facilities in towns can be tapped to support delivery needs.

Courier hubs

Underutilised spaces in multistorey carparks have been piloted as courier hubs where parcels are handed over to parcel walkers for door-to-door deliveries.

A Shopee delivery van is loaded with packages in a parking garage.
A man with a blue bag rings a doorbell while another hangs red flags in the background. Both wear face masks.

Kerbside loading

Kerbside parking lots can be converted into pay-per-use loading bays in areas that receive high volume of deliveries. A pilot by government agencies was well-received and more such facilities could be added.

Street scene with a gray van parked in a "bus only" parking space, captured by a surveillance camera. The date stamp reads "25-09-2020."

© GovTech

New options for delivery fulfilment

New types of spaces and infrastructure can speed up and ease deliveries.

Collection points

Shops near homes can serve as collection points for e-commerce orders.

Cloud kitchens

To reduce trips, businesses can share kitchens to prepare food for delivery. If these are sited near homes, customers can pick up from them too.

Industrial kitchen with sinks and white brick walls.

© Smart City Kitchens

Dark stores

Such shops that are not open for retail can be sited nearer to homes and outside of traditional shopping areas, enabling online orders such as grocery deliveries to arrive more quickly.

Self-collect deliveries

Over 1,000 parcel lockers have been installed in public housing estates, community clubs and transport nodes as part of Pick's nationwide locker network. They eliminate the risk of failed deliveries while still providing secure and convenient parcel pickup.

A woman retrieves a box from a yellow parcel locker with illustrations of goods. She wears a mask.

© Pick Network

Automating delivery

A system is being developed in Punggol to test out the use of Autonomous Mobile Robots (AMRs) in different distribution models, such as making deliveries within and between buildings.

A masked man interacts with a delivery robot on a covered walkway.

© OTSAW Digital PL

OTSAW Digital PL and CM Logistics PL collaborated with government agencies led by IMDA to use AMRs to carry out parcel and grocery deliveries from Oasis Terraces neighbourhood mall to 24 neighbouring residential blocks. The trial could pave the way for wider use of robot couriers to fulfil on-demand delivery services.