What is the subscription fee?
The subscription fee is $1800 for 1 year of access. There is no additional charges for the use of the service. If you subscribe for more than 1 account, there will be discounts for the subsequent accounts.
How does URA compute the period of subscription?
The period of access is for 1 year. During the 1 year period, you are given unlimited access to the system.
Account Management
Who can I contact if I need help?
REALIS Customer Service will only correspond with the registered users of the REALIS account on any new data release, data updates and new services.
Refund policy
I have registered under the Annual Subscription Plan but have yet to use my account. Can I withdraw from the service?
If you have subscribed but have not logged in to the system and want to withdraw from the service, you are required to email us using the email address registered with us.
To apply for a refund of subscription fees and withdrawal of subscription, please email your name, contact number, the subscription reference number and reason for withdrawal to REALIS Customer Service at ura_realis@ura.gov.sg within 3 working days from the date of subscription. We will respond to you on the next working day.
Can URA suspend the access for my account?
No. Once you have signed up and logged in to the system, URA will not allow any suspension of access rights. You should make sure that you sign up for the system during period when you are able to maximise the use of the service.
Daily Subscription Plan
Subscription
What is the subscription fee?
The subscription fee is $80 for the first day (i.e. 24 hours) of continuous access, and $40 for each consecutive subsequent day.
How does URA compute the period of subscription?
Each day of subscription will give you 24 hours of access. Your subscription period will commence from the moment you log in to the system, and you can log in as many times as you wish within this period. You will need to log in within 30 days of signing up.
I.e. If you sign up for 2 days for $120 and log in on Monday, the access period will be for 2 consecutive days on Monday and Tuesday. The 2 day period must be continuous and cannot be on non-consecutive days e.g. Monday and Friday.
Account Management
My Daily Subscription Plan is expiring or expired, can I extend the subscription period at the rate of $40 for the subsequent day? How do I renew?
You will not be able to extend the subscription period once you have signed up. If you want to use the service again, you will need to subscribe to the service again. To subscribe, please click here.
Refund policy
I have registered under the Daily Subscription Plan but have yet to use my account. Can I ask for a refund?
If you have subscribed but have not logged in to the system and want to withdraw from the service, you are required to email us using the email address registered with us. Please quote your name, your contact number, the subscription reference number and reason for withdrawal and email your request to REALIS Customer Service Officer at ura_realis@ura.gov.sg.
What if I have subscribed to the service but did not use the service at all?
If you have registered online but have not used the account within 30 days of signing up, we will inform you and refund you your fees. In the event that you repeatedly signed up but failed to use the service, an administrative charge may be subsequently imposed.
Can I get a refund for used hours?
No. Once you have signed up and logged in to the system at least once, URA will not provide any refund for unused hours. Please read the terms of use and how we compute the hours carefully before you sign up.
Can URA suspend the access for my account?
No. Once you have signed up and logged in to the system, URA will not allow any suspension of access rights. You should make sure that you sign up for the system during periods when you are able to maximise the use of the service.
What if in the midst of using the service, my computer breaks down or my internet connection fails, will URA refund the subscription fee?
As these are circumstances beyond URA's control, URA will not provide refunds for such instances.
I am a new user. How do I get access to REALIS?
You need to be a REALIS subscriber to get access to REALIS. To subscribe to REALIS, click here.
What should I do if I get the message 'You have already login in another web browser. Please log out first before logging in again'?
This is because:
You did not log out of the previous REALIS session properly. By default, you are automatically logged out of the REALIS server after 15 minutes of inactivity. Try logging in to your account again at least 15 minutes later. In the future, you can avoid this problem by ending your use of REALIS properly by clicking on the My Account > Logout menu.
Your colleague have logged on to REALIS using the same account from a different computer. If you have subscribed to only 1 account, only 1 person can log on at the same time.
Technical Help
What should I do if I cannot access the site?
Check your internet connection. Ensure that your computer's connection to the Internet is not interrupted or disconnected. Sometimes this occurs even though your browser window appears to be connected. If so, re-establish your connection to the Internet and log in to REALIS again.
Check whether your internet browser is set to accept cookies. REALIS requires your browser to accept cookies.
Check your browser. You require the latest version of Internet Explorer, Google Chrome, Apple Safari, Mozilla Firefox to support numerous features such as JavaScripts, and style sheets used in the REALIS website.
Server Downtime and Data Loading Downtime
When is REALIS not available?
URA's server is shut down between 3 am to 5 am every day during which you will not be able to access the website. In the event when our servers were shut down in exceptional circumstances, you will receive an email from REALIS Customer Service.
When is the data scheduled to be released in REALIS?
Information is updated on the following days:
Users are able to access the system on data loading days except for the quarterly data loading on 4th Friday of Jan, Apr, Jul, Oct from 8.30am - 8.40am.
Every Tuesday and Friday
Updates of Transaction data
Every 15th of the following month or the next working day if the 15th falls on a Saturday, Sunday or public holiday.
Updates of Rental Data
4th Friday of Jan, Apr, Jul, Oct
Updates of all databases
Every 15th of the following month or the next working day if the 15th falls on a Saturday, Sunday or public holiday
Price of Units Sold in the Private Residential Properties
Enquiries and feedback on REALIS can be submitted via our feedback form. Please select "Website & e-Services" under the subject option and "REALIS" under the sub-topic option.