Walk-in services, such as e-kiosks and coupon dropbox service, have resumed. Members of the public must adhere to safe management measures while at The URA Centre.

For more information on visiting the Singapore City Gallery, click here.

Procedure property agents have to adhere to when collecting cheques

CEA and URA’s joint reply, 1 Oct 2018

We thank Ms Ng Xian Hui for her letter (Is collecting signed blank cheques from potential home buyers proper?; Sept 18).

Property agents are regulated by the Council for Estate Agencies (CEA). Under its guidelines, agents are not allowed to collect cheques from buyers for a new project sales launch unless there is a request in writing by the developer to the property agency that the agents represent.

Property agents are also required to prepare an authorisation letter to be signed by the prospective buyers when they collect cheques from them.

To safeguard the interests of these buyers, this letter must state key information such as the details of the project, the conditions under which the property agency or agent is authorised to hand over the cheque to the developer (for example, the maximum allowable amount for which the cheques can be drawn) and the procedures for the cheque to be returned to the prospective buyer in the event that he decides not to proceed with the purchase of the unit.

A copy of this letter must be given to the prospective buyer on the day that the letter is signed.

Consumers can contact CEA if they are aware of property agencies and agents who have not adhered to these practices.

On Ms Ng's feedback regarding the marketing and sale practices of developers, the Controller of Housing reviews the relevant policies from time to time to ensure that the interests of private home buyers are protected.

Gavin Ng
Acting Deputy Director (Policy & Planning)
Council for Estate Agencies

Ling Hui Lin (Ms)
Controller of Housing
Urban Redevelopment Authority

Letter, 18 Sep 2018, Straits Times
Recently, I participated in a VIP preview of a new condominium project.

At the preview, the developer, through its appointed marketing agent, collected cheques from potential buyers.

Those who were interested to take part in the balloting were told to submit a signed blank cheque.

I understand that this has been the common practice for some time and it is to ensure that only serious buyers take part in the balloting.

I was told that I could back out any time as long as I did not sign the option to purchase (OTP), and the cheque would be returned or destroyed.

It might be a marketing gimmick employed by developers, but is requesting signed blank cheques proper?

Someone handling the cheque may fill in an amount too large to be drawn from the buyer's account.

A dishonoured cheque could lead to additional bank charges or even suspicions of criminal deception.

So, is there really a need to collect the cheques given that the potential buyer can back out?

The Government wants to keep the property prices stable and to promote fair and open markets.

Perhaps it should look into the marketing and selling practices of private home developers.

Are buyers given sufficient time and information to consider the purchase before signing the OTP during the VIP preview?

The prices of all available units are also often not available to the buyers.

I think that the full price information of the available units should be made available to buyers before balloting.

This would allow buyers to compare prices of available units and those in other projects to make an informed decision.

Ng Xian Hui