In recent years, URA launched several initiatives to strengthen the organisation’s capabilities and readiness to address future challenges, as well as to build a people-oriented workplace that delivers the highest service standards to citizens, stakeholders and staff.
On the digitalisation front, we have developed a suite of digital planning tools that optimises our planning efforts and facilitates deeper inter-agency discussions on land use. New portals such as the Change of Use eAdvisor 2.0 and the upcoming revamp of CORENET, also provide more consolidated and user-friendly services to professionals, to help the industry and our stakeholders make more informed decisions. In recognition of successfully transforming our core planning business through digitalisation, URA was awarded the Public Sector Transformation Business Transformation Award in 2019.
Change of Use eAdvisor 2.0 allows users to readily check allowed and last approved uses
We have also launched the next phase of our Digitalisation Roadmap to further enhance capabilities and processes. This involves working closely with research institutes to expand our capabilities in advanced Geospatial Information Systems, Artificial Intelligence, and cybersecurity, as well as refining our digital planning tools by integrating different systems and platforms, to make planning even more precise, effective and comprehensive. We have also formed teams that draw on staff with operational and technological expertise, to tap on Robotic Process Automation to automate manual and repetitive work, freeing up our staff for higher-value tasks and raising productivity.
People are our greatest asset, so we remain committed to growing staff competency in order to plan Singapore better. To this end, we introduced various programmes such as a Planners’ Competency Roadmap to raise our planners’ and architects’ proficiency in a range of specialisations such as geospatial systems and planning analytics. In support of partnering our stakeholders in co-creation, we are also training planners in public engagement and facilitation, to equip them with relevant skillsets to engage citizens and stakeholders through our work. We are strengthening collaborations and knowledge sharing across URA, such as through flexible teams, calibrating working arrangements, and facilitating mutual learning among staff, to ensure continuity of an effective and dynamic workforce.
Participants at the Analytics Immersion Programme