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| We serve the community with commitment, sincerity and empathy. We anticipate your needs and respond to you in a timely, helpful and reliable manner. We constantly look for new and better ways to deliver our products and services. |
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GENERAL CORRESPONDENCE
When you make an enquiry with us via email, fax or letter, we
will reply you within the next 3 working days. We will also keep you
informed if we need more time to reply to your correspondence.
CALLS
We will return your call by the next working day.
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URA SERVICES
When you submit applications to us, we will reply to you within
the following timeframe. We will keep you informed if we need
more time to process your case.
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Development Applications (including conservation works)
Within 4 weeks on the basis that all submission requirements are complied with. For complex cases, we may need more time and we will inform you accordingly.
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Legal Requisitions
Within 3 working days
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Temporary Occupation Permit / Certificate of Statutory Completion for Conservation Buildings
Within 3 weeks
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Application to Controller of Housing
Applications for housing developer's licence within 5 working days.
Electronic applications to vary terms in prescribed forms within 7 working days.
Non-electronic applications to vary terms in prescribed forms within 12 working days.
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Car Parking
Electronic application for season parking and other related
car park services within 3 working days
Appeals on parking offences within 10 working days.
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Service Standards